ISP Reviews by michaelbonello

An order has been made on the 06/06/2015 for a house move thinking that ample notice would be given for BT for a telephone line and broadband to be ready in the new house by the 17th July.

We are 1 month later with still no internet or telephone line. Apparently because it was a new home new cabling work was required from the telephone exchange to the telephone cabinet for the whole of the estate, even though my neighbours have had telephone lines for months. Now that the work has been done and finished I have up till now been given 5 different dates for when an engineer will come to the house to connect the telephone line. One of them has been cancelled with less than 24 hour notice. I had to take annual leave for that latter occasion. Unfortunately the other occasions I am given I am unable to take annual leave and the current date of getting an engineer out is the 1st of September (again at unconvenient time).

BT have been unreliable, unable to give me a reliable timeframe with completely lack of professionalism. If they sent an engineer and I was not home I would have been charged extra. If they cancel an appointment less than 24hrs prior to the date I have no way of getting compensation from lost time at work etc.

Avoid like the plague (but unfortunately they have the monopoly of putting the infrastructure)