ISP Reviews by MikeyMac

If you value your time, sanity, and a reliable internet connection, avoid Onestream at all costs.

I’ve had months of repeated broadband dropouts, which seriously disrupted my work — especially during Teams calls. I reported the issues multiple times, but nothing was ever properly resolved. The connection remained unreliable, and the technical support was ineffective at best.

When I finally asked to cancel the contract early due to poor service, I was told I would have to pay a £275 early termination fee, despite the fact that Onestream failed to deliver a consistent service. They even denied I’d contacted them, despite me having done so several times — clearly their record-keeping is as bad as their broadband.

Their customer service is scripted, evasive, and unhelpful, constantly passing the buck and refusing to take responsibility. I asked to keep everything in writing and was repeatedly told to “call in,” which is the last thing anyone wants to do when they’re already fed up.

I’ve now decided to stick it out until my contract ends in October, but I strongly advise others: don’t make the same mistake I did.

Plenty of other providers offer better service, better support, and actually take customer issues seriously. Onestream clearly doesn’t.