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The following page displays a list of all the broadband ISP reviews posted by Northumberland (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Northumberland

 AAISP (Broadband Fixed Line)
Posted: 08th Apr, 2024    By: Northumberland
Full Star Full Star Full Star Full Star Full Star
I have been a personal/homeworking customer with AAISP since 2004, now on FTTP.

Early this year our Aero Club needed to change ISP. No fibre yet, still copper line. Every ISP we looked at wanted to move us to VDSL but the cabinet is also at the exchange, down the same 3km of copper line. This would have crippled our download speed from 12Mbps to ‘up to 5.8Mbps’.

So I went to AAISP. Initially BT/Openreach would not accept an order to continue the ADSL service but AAISP pushed them and they relented. The change to AAISP completed fairly quickly and we are now seeing 13Mbps download speed.

The phone number port got tangled up in BT’s process and took several weeks and levels of escalation to be sorted. My thanks to AAISP, especially Shaun, who politely put up with my grumbling and battled with BT. I doubt any other ISP would have done better, even if they had taken on this unusual case.

I don’t consider AAISP to be particularly expensive but, if you want the cheapest headline price, don’t mind getting hooked in to a 24 month contract with mid-term price rises, and think advertised download speed is all that is important, look elsewhere. If you want an ISP that provides a superb service, proper customer support with excellent technical backup, and is tenacious in fixing problems, AAISP is second to none.

Time With Provider: 20 Years
Package Name: FTTP 80/20 (home), BT 21CN ADSL2+ (club)
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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