The guys on the Zen helpdesk certainly know what they are talking about and I have sung their praises before. I reported here that I thought they were being slow to put in a request to BT to unlock a speed limit on my line following resolution of a noisy voice line but I received a reply that this time limit is imposed by BT not Zen. I'll give them the benefit of any doubt even though I thought last time they did it sooner and hence am withdrawing my comment ... well rewording it since I cannot see how to delete the comment.
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