ISP Reviews by pseudonym

I thought ADSL broadband was now a commodity and chose the cheapest deal at the time with Talk Talk internet and phone. It was a painful and expensive mistake as my speeds dropped to about 500k bps at peak times. ie in the evening when I want to use it. The support was customer services agents reading scripts - they blamed the phone line to the exchange, the internal house phone wiring and the BT master box. I spend £150 getting an independent engineer to test the internal wiring and phone connection boxes. I then terminated my contract with Talk Talk which cost about £80 due to early termination. I signed up with IDNet and instead of porting my connection Talk Talk cut off my internet. This cost more to be reconnected. Now with IDNet and getting 6mbps at all times. How is this possible through the same wiring to the same exchange? My answer: its about the back haul ie the investment the ISP has made in their connection out onto the internet, the bandwidth and latency that this delivers in relation to the number of customers using. Three years on IDNet service always fast (6mbps) and reliable. A couple of times when my router has lost connection a reboot has fixed and calls to IDNet are answered in a few rings by real helpful genuine technical people. To be fair the router probably dropped the connection. I could not be happier.