ISP Reviews by RA_80

I started working from home about a year ago. I signed up with BT business. Almost immediately I had problems. The router didn't turn up on the date specified. I called BT. It takes a long time to get through the automated answering service. Then you get put in a queue. Eventually you get through to a human being who asks you all the questions you just told the automated system. At this point, the person on the other end will either put you through to someone else, or you'll get cut off and have to repeat the entire process again. It was not unusual to have to call BT 3 times before you got through to the person you needed to speak to. This would take around 40 mins on average.

Anyway, the router arrived finally about a week late. It had the wrong address on it. My name was spelt incorrectly and I was a Miss (even though I'm not actually female)! Other letters BT sent us had the correct address and name so who knows how they managed that one.

I plugged the router in to find the internet was not active. I called BT, went through the usual automated hell and finally got through to someone who told me the line was set up as a residential line not a business line. I asked why and they said they must of made a mistake. Don't worry though they said, we'll get it set up as a business line. It'll just take a week. This is a weeks lost earnings for me I argued. They said they were sorry but there was nothing they could do. I asked whether I could cancel the broadband. They said no I was in contract for two years. I asked to speak to a manager. They said a manager would call me back. I said please can you make sure someone does. No one called me.

I had to move my entire home office to a relatives house to use their broadband whilst mine was in in-active.

This 'service' was costing me £50 per month. The bills are about as clear as mud. On several occasions I had to call BT to clarify issues. On a number of occasions I just gave up. I would spend forty or fifty minutes on the phone, repeatedly been cut off.

I moved house a few months into the BT contract. They quoted a large fee (I think around £100) to get the broadband running at the new house. I decided I couldn't trust them to get the broadband working on time so I cancelled the contract. This meant I had to pay all the remaining telephone line and broadband costs for the remainder of the contract. The bill worked out to well over one thousand pounds. You might think I'm crazy to pay them off but I just couldn't face the stress of calling them over and over, worrying about whether the line would be active on time and making back up arrangements if they did mess everything up again, which I was quite certain they would do.

I sent a letter of complain and they said they'd waver the cost of setting up broadband at the new house if I stayed with them. I decided to leave anyway.

I've been at my new house for some time now and have not received any bill for paying off the remainder of my contract. They've probably messed that up also. I'm just glad I'm not associated with BT any more. It unbelievable a company can treat people so badly.