ISP Reviews by RG

While their 1Gb (and presumably 2Gb) speeds are good, their support leaves a whole lot on the table.

Initial turnup was met with a few growing pains; I had about a three week lead time from the initial order to the actual turnup. On-site teams were good. I'd ordered a static IP which was not initially provisioned and took about a week to sort. Only one support person took the time to work through the issue (though was unable to resolve it at the time) and no higher tier teams were available to chat with.

Fast forward to a couple of weeks ago and I've upgraded to the 8Gb package. They were unable to test the service themselves, in addition to knocking my static IP out, twice, in as many days, when moving to the service. Then deprovisioned the ONT full stop. They put the onus on me to validate my gear can do the speeds, which I indicated they need to prove it can do it. At best I was getting about 4.5Gbps via iperf to whatever public servers I could find.

I've since downgraded to the 2Gb service (waiting for the change as I type) as they cannot figure it out from what I can tell and again, CS is useless. Services marked in the middle as neither good nor bad as no additional service was offered or used. Value still good in the context of speed vs cost.