I ordered Xilo around the 21st December 2013 and the line went active on the 3rd of January.
My experience with the order process was fantastic, I had sent a ticket asking what product would suit me the most as i frequently play online games, within 1 hour i had a response from a very helpful individual by the name (Matt) who recomended the TTB LLU over C&W as TTB would give me control over interleave or fastpath within the broadband control panel.
Since my line went active i have only had around 5 miniuts of slower speed due to some Denial of service attacks happening to some of Xilo's servers around 6pm on the 2nd of March in which they had obviously fixed fast as the service was brought back to normal quickly. I had no need to contact Xilo regarding this issue as the service status was very clear explaining what was going on.
You pay a little extra for Xilo then some of the other isps but its worth every penny.
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