ISP Reviews by roggydenn

i have suffered poor latency shifts by as much as 200% at times between disconnections and repeat disconnections and drops in session for months since joining idnet. speeds when this happens are poor until a reconnect.

idnet have put me on a zen backhaul and after recent discussions with others on thinkbroadband, it seems to be an inherent issue with this service.

the price idnet charge seems to suggest premium quality but it couldn't be further from the truth. paying for a better level of support as they have said is not worth it.

it brings me to my current issue where support have shown themselves to not be worth it and leaving me without a connection for over a day as their suppliers, i assume zen, claim no problems but given they don't believe a 200% increase in latency is and issue either-no hope.

idnet refused to move me to another service not using zen so instead they will now lose my custom. i'd rather pay premium price and get a premium service, or bottom of the barrel and get the same but not pay lots and get bare minimum.