ISP Reviews by roo1980

Please avoid at all costs.

I am in an unfortunate situation where due to the technology between my house and the exchange I cannot go with another provider and I am stuck with BT.

Due to this I have now been with BT for 7 years and they just keep getting worse.

I am currently paying £50 a month (All in including line rental) and I am lucky if I get 3Mb. This used to be 7Mb but this has recently dropped, BT insist there are no issues with my line.

They have messed up my billing on numerous occasions, when my BT home hub was faulty I had to fight tooth and nail to get a replacement, and even then it was an old model I was provided. I have since bought another one at my own cost after the replacement one lost power and wouldn't power up again.

Their call centres are infuriating to deal with and you will go through the same process every time you call/live chat. When they do send an engineer to your house they won't book a certain time they just turn up and this is usually through the day mon-fri.

All in I have never dealt with such a frustrating company who provide such an inconsistent service.