I transferred to Zen from another all-inclusive package - phone calls included. I delayed the installation by a week or so, by phone, as the date they gave wasn't right for me. Then I started to receive call charges - eventually doubled the bill. But I had stipulated calls included, which they denied. There's no proof in the order paperwork. So be very careful and double/triple check that you are getting what you want before signing up.
Time With Provider: 3 Months
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