ISP Reviews by ruinsteve

I joined Titan a year or 2 ago. In the begining they were great. I always spoke to the same person, never had any hassle with them and the Entanet connection was great.

Then came the phone problems. They gave me some excuse blamming BT for messing up their lines. I could still get replies to e-mails though. Then the replies to e-mails stopped too. I then discovered that they stopped doing Entanet services and were putting everyone on this Vispa service instead.

I decided to jump ship before things got any worse. As I couldn't get hold of Titan I phoned their support line and went through to Entanet support. They put me in touch with their customer support. As I couldn't get in touch with Titan they were happy to give me my MAC.

Thank god I got out when I did. I would definatly say these forced migrations are illegal. For those of you who have become a victim of this I suggest you get in touch with Entanet and advise them you did not authorise this migration. Get them to cancel the order and give you a new MAC. And then get as far away from Titan as possible.

Failing that, get in tocuh with Ofcom who will put you in touch with the BT Ofcom referals team. They should be able to cancel the order.

I'm with Xilo now and couldn't be happier :)