ISP Reviews by Scott123

<Start rant about BT>

So I was with BT, the internet was not too bad, some small problems with laggy connection and a few down times for a whole night once.

Then I moved house, giving them a week or so notice of this, they said it'd be activated on the Monday when we moved in (13/10/14)

The Saturday we moved into the house and the Monday it was activated, joy.

Later that night, it was switched off!! we rang BT, they said they messed up and didn't cancel the internet from the previous house so they had to cancel it again and it'd take a week (20/10/14) to get it back on because we had been put to the back of the que. So, they messed up, entirely their fault, and we don't get put on some sort of priority list, not so good now BT, but still, a weeks not bad I guess, I can live with that, everyone makes mistakes.

So today arrives (20/10/14) and I woke up thinking the internet would be on at some point, then, I got a TEXT message saying the internet wont be on till NEXT Monday (27/10/14)

So I rang them up to complain, the jist is...

Look, we rang you two weeks ago to inform you we're moving house, you activated the internet on Monday when we moved in, then you made a mistake so disconnected it, then said it's gonna be another week, and now you're saying one more week and you inform me of this by a text message? So that's 3 weeks in total from the date I phoned you, and two weeks late (at the minimum, who knows if it would even be activated next Monday) even though it's already been activated once, so now I'm using a dongle and paying excessive internet costs because of your mistake.

In the end, I cancelled it. After speaking to 4 people at Mumbai call centre who tried to persuade me to stay, they FINALLY put me through to someone in England who actually cancelled my internet for me. I'm going to go with Sky. It may take two weeks for Sky to activate my internet, which is possibly a week longer than BT if I stayed with them, but it's the principle isn't it?

Bad form BT.

</rant>