Moved to Xilo about 6 months ago following my then ISP selling out to another company who completely messed things up - there were many of us jumping ship at the time, you'll know who they are. The move was held up by the previous company making a mess of issuing a MAC code but XILO support jumped in and dealt with it without being asked and everything concluded perfectly.
Support responses are excellent, no scripted answers and response times measured in minutes during the working day.
My previously 'flaky' connection on a long rural line has settled down well with only two or three disconnects since I joined.
Having been through a number of ISPs since I started with F9 many years ago, I find that Xilo is a breath of fresh air and I would recommend them to anybody.
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