ISP Reviews by sherryxu10

I switched to YouFibre and the service was installed on 28 May. The connection stopped working the same day at around 5 pm, and I was left with no internet at home after my previous provider had already been terminated as part of the switch. I work from home, so this immediately affected my ability to work and my income.
I contacted support twice the same day. The first call ended abruptly after I explained the urgency. The second call told me the earliest engineer visit would be 4 June, which means I could be without internet for around a week. I was also told there would be no compensation and no temporary remedy. I then submitted a formal complaint and a ticket, but the auto-response says I will only hear back within 72 hours, which is not acceptable in a case where I have no internet at all.
This is my first day of service and it has been a very poor experience. I am not expecting perfection, but I do expect prompt support, a temporary workaround, and a fair response when the service fails on day one. At the moment I have had neither.