ISP Reviews by sjw123

Arguably,the central theme of PlusNet's public image comes down to honesty simplicity openness, fairness & integrity. 'Small enough to care; Big enough to cope')

It has to be said that, as with most IT based business' - indeed, any business today - you only discover the actual business practices or policies in place when issues arise & I have to say, my experience with this ISP - PlusNet - over a period of one year was the complete opposite to all the above.

Firstly, throughout the contract period, in every single case, when trying to make contact by telephone, I have waited as much as 1 hour 15 minutes - and never less than 45 minutes - to speak to a 'customer services' human voice. (That gives the lie to the 'service' proclamation)

Secondly, when advised of our intention to 'migrate', their sales staff categorically stated that, should we re-sign for another period, we would enjoy 'free broadband' - ONLY TO DISCOVER BY COMPLETE CHANCE THAT A CHARGE OF £9.99 HAD BEEN INCLUDED IN OUR PROJECTED MONTHLY BILL.(thus giving the lie to every one of the above)

Thirdly, on the basis of this false prospectus - that is of 'free broadband' - PlusNet demanded a 'goodwill' payment by debit card of £26.00. However, when informed of this blatant breach of the T.D.C, PlusNet resolutely refused to repay the £26.00. Several times.

Only when threatened by a County Court summons did they finally agree to repay the sum.

There are other instances - just as clear-cut - but I won't go into the detail.