ISP Reviews by spunko2010

I moved into an area with no LLU , the only options were standard BT, rebranded BT (Plusnet, XILO, Talktalk etc). I opted for XILO given that there was no contract, and they had good reviews. The service itself cannot be faulted, in the year or so I've had it, it has only been down once. Speeds were okay. I switched to Sky Unlimited after it became available on my line. Although you must remember it's part of a package of around £55 a month, it's only £7 for their broadband. I was paying £24 a month for XILO - over 3x the cost which seems excessive. Anything over £20 seems too dear for broadband. I was happy to pay this premium to not have to deal with BT or Talktalk though, and was out of options. Only used support a few times (by email) and it was fairly quick. However the real downside to all of this, is XILO's 'cease fee' which is £32. Although they bill themselves as being a no-contract company, bare this in mind - I should have read the small print and this left a bad taste in my mouth (I am using my own router as well, so it's not an equipment fee). It just seems unncessary. Plus.net for example offer a similar monthly rolling contract with no exit fee. I must say I prefer smaller ISPs (plusnet are BT owned) and don't like conglomerates so am happy to support British businesses, for that reason I will always be happy to pay more per month, but please scrap the exit fee. In regards to speeds, I am getting about 0.3MB - 0.5MB/s faster speeds on Sky, using the same router, which is great but not a dealbreaker... but the real downside to XILO is their cease fee. Edit, it's not actually £32 it's £38 after VAT! Awful.

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