ISP Reviews by Steeley

Signed up with Voneus in July 2024. The install was completed quickly by their contractors MAP Group within a couple of days of installation arrangement with the service being up-and-running immediately. No outages so far and speeds have remained excellent.

There are a couple of things to note however:

* The service uses CGNAT by default, though a static IP address can be purchased by contacting support.
* No functional IPv6 support. The router receives an IPv6 address, but it doesn't appear routeable. It may possibly be used for the phone service only, but I'm not sure.
* Support can be slow to respond to emails and take some chasing up (in attempting to purchase a static IP). Once responsive, the address was provided relatively quickly.
* A router is provided (a Zyxel EX3301) which seems good enough, though I use separate equipment so have put it under limited testing.
* The service username and password can be obtained from the router if required to permit using your own equipment.
* Expect some level of working things out yourself - there is no customer portal or information pack setting out service details as with other larger ISPs.