ISP Reviews by Stonealive

I've had a broadband account with Shell for 11 months and have just cancelled It for the 12 month anniversary. Shell have been abysmal from the beginning and I've tried to cancel the contact on at least 4 occasions but they refuse to do so without penalty as they do not accept they have failed to provide the service promised.
In January, March, July and September my speed at the router dropped to below 1mb. Each time I've spent up to 2 weeks in conversation with the customer services and gone through the same routines of days of speed monitoring to prove what I'm saying. Only then they agree to send out an engineer. Threatening me with costs if no fault is found.
Coincidentally the day before the engineer is due to attend the speed jumps up to 14 mb (minimum g'teed supposed to be 8mb).
This then lasts for a few weeks before it comes to a grinding halt again. Then the frustrating process of calling customer services begins again. Wait times to get through are unacceptable and on one after being on hold for nearly an hour the operator told me no one by my name holds an account with Shell and she couldn't help me.
At last this awful contract is raechin 12 months and I can escape to a competent provider.
To rub salt into the wound they're now charging a severance fee of £15 even though it was a 12 month contract.