ISP Reviews by storm4

My ISP is Vodafone who uses Cityfibre infrastructure to deliver the service. They recently decided to ramp up my bill by 15%, a full 5% over the Consumer Price Index which is their usual favoured excuse for annual in-contract increases. Suspecting I am being ripped off, I decided to switch ISP and so contacted my preferred supplier. The new supplier told me they could not switch my service without the line first being fully ceased and only when this had happened, could the switch be implemented. Furthermore, this process would take a minimum of six days to complete, and my internet would be disconnected for the duration. This is because it is CityFibre’s policy not to provide a one-touch switching process, a fact confirmed with CityFibre themselves. So now I have the choice of enduring a minimum 6-day outage to switch provider or to continue as a Vodafone customer being overcharged for a service which has been below par. Complaint to Ofcom currently being hammered out, I really Hope this review is useful to someone.

Was with Zen for about 18 months, almost all of that time the service was top notch. I experienced only one issue and their team could not have been more helpful. The only reason I left in the end was down to Cityfibre being installed in my street and I wanted a faster speed. Not the cheapest but certainly one of the best.