ISP Reviews by SulacoKate

I was a Titan subscriber for 2 years when they moved their supplier from Enta (whom there had been some problems with, but mostly pretty good) to Vispa.

I had previously been a subscriber with Vispa many moons ago prior to getting ADSL and seem to remember things going sour with them, but I thought whats the harm in seeing them now?

Well... the first problem wasnt really their fault per se... I received my welcome letter and details from them a few weeks before the switchover date that recommended I cancel my Direct Debit with Enta as soon as possible and enter my details with Vispa in advance. this I did... only to find myself cut off by Enta for the unauthorised cancellation of my debit! Had to get on the phone with them, get my debit set back up again and keep it going right up until the switch over date.. so suspect I've paid more than I needed to. Oh well.

Connected with Vispa. Oh dear. Instant noticeable change in performance. Youtube wouldnt play without buffering/stuttering, whereas I used to be able to stream 720p and 1080p material without issue. Bizarrely I was still able to download from sourceforge UK mirrors at max speed (700-800KB's)

Other streaming based video sites had the same result as youtube - stuttering sporadic speeds. AWFUL.

I prowled the vispa user forum and found others with same problem, who were being told that this was because everyone was getting line profiling. This seemed odd to me since my connection to the exchange hadnt changed, my sync rate was unchanged throughout - 832000/8128000. Then people were asking was there traffic shaping/throttling going on.. we were told no, but maybe its a good idea.. then traffic can be prioritised for youtube and the like. This seemed odd to me since whilst Enta was supposedly BAD.. I encountered none of this mischief with them.

I endured about 2 weeks of this god awful connection with Vispa... and was charged more than £80 for this.. when I queried it I was told it was a mistake and that I would be refunded £36 - £46 is still a lot to pay for 2 weeks rubbish internet provision.. but I just wanted OUT of there. Now it seems I've been refunded £30.. Im not sure I even want to bother chasing.. I'm glad to be off them as of this morning, and on with Xilo instead !