ISP Reviews by thehiker

I have just joined A and A from another ISP where I had FTTC and a landline. The excellent reviews and wide range of web support articles were the main reasons for my change of ISP. Despite a major holdup with the FTTP installation by Openreach (4 months from initial order due to a local network problem) I have been most impressed with A and A at all stages. Their website can appear a bit intimidating to a novice residential customer but all my communications with sales staff have been courteous and very helpful. They chased OR to try to progress the FTTP installation but OR communications were basically explaining away the delays by too much work and too few workers. When FTTP finally went live it all ‘just worked’ as did the phone number port to VOIP. I have been most impressed so far. If you are in a similar situation changing from ADSL or FTTC to FTTP, don’t cancel your old broadband until FTTP is fully up and running. If there is a problem with OR then the delay can be quite long, as in my case.

Four years ago I took out a capped ADSL2+ SOHO broadband service with UNO. I had become increasingly unhappy with the variable speed and connection reliability of my previous mainstream ISP. I subsequently also moved my phone line to UNO.

The stability and reliability of my broadband product has been excellent, as has been UNO's support on the few occasions when I have raised non-technical support tickets. I have not had any technical problems to raise. I have been able to get very cheap phone line rental by paying for one year in advance and phone calls are incredibly cheap.

As a personal user, I found an upgrade to UNO's more business grade Superfast Fibre offer to be rather expensive. A recent support ticket asking UNO about any cheaper FTTC alternatives coincided with the week in which they announced the new Duo product range. After several support tickets seeking clarification about the new Duo products, I felt reassured and ordered the Duo Pro 40/10 product. I am now in my second week as a UNO Duo user and am very satisfied with my FTTC broadband service. Download and upload speeds are consistent with the predictions for my line.

UNO is an attractive option - they provide an excellent service and now with the launch of the Duo products, they also offer very good value for the home user.