ISP Reviews by themeone

Community Fibre's full fibre offering is decent for general purposes, the installation went well and I also had their landline service which was fine too. Unfortunately I had an issue with internet access which they were unable to resolve - to be fair it was a niche issue which probably wouldn't affect many users but for me it was a deal breaker.

Dealing with customer service is time consuming and frustrating. My preference is to use email so I have a written record, but they either don't respond to emails or respond only with meaningless platitudes so you are thrown onto their phone service.

As they were unable to resolve my issue I decided to leave at the end of my contract, but even that has been a confusing and protracted business, involving a lengthy phone call. I have now just received an email saying they'll be taking my direct debit as usual. I received no end of service statement, or any written confirmation of leaving, but luckily I had cancelled my direct debit.

To sum up, Community Fibre is a decent full-fibre ISP, until anything goes wrong or you want to leave. They are let down by chaotic customer service and admin.