ISP Reviews by tomh75

Hi everyone, I feel I need to write a review for BT, I have been with BT for 20 years, I was paying £39 a month for telephone, broadband and line rental and thats not including telephone calls, I have had BT broadband for the last 2 years, on November 6th I phoned to cancel my contract as another ISP was offering me £5.00 a month for broadband, BT matched the deal and said I could have broadband for £5 a month for a years contract, so I thought ok i'll take it, the next months bill came through at £39, so I just thought it may be next month it will be cheaper, but no, next month its also going to be £39. I phoned BT and the guy said I can see that you where offered the deal but it hasn't gone through, he said he would get someone to phone me in two days, 3 days later no one phoned so I called them back, this person said the same as the last guy and said someone will phone you back within 2 days, no one phoned again, I phoned again and got put through to a foreign lady who was extremely rude and was adamant I was not getting the deal as it wasn't available anymore, even though I accepted it in November, and she also admitted I accepted the deal. I couldn't believe how rude the girl was. So warning if you are thinking of going through BT for broadband, they will offer any deal to get you to stay and still charge you the wrong price, I have now changed ISP and will have to pay a cancellation fee, but I don't care they should stick to their word, very bad customer service and cannot wait to leave. Avoid.
Sorry this is a long post
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