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The following page displays a list of all the broadband ISP reviews posted by webafella (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by webafella

 Firefly (Broadband Fixed Line)
Posted: 18th Jun, 2010    By: webafella
Full Star Full Star Full Star Full Star Empty Star
Cheap company and with the free migration, you really cannot not go wrong. What I like is their support which is open and all issues clearly reported as well as the number of tickets.
An ISP should have three important attributes in my opinion. 1. Good support 2. Quality line 3. Excellent customer services
Surfanytime have good support, the line was good and so was the customer services.
I left because I found the line not to be quite stable as I would have liked.
They are however good value for money, give you a free static ip, don’t block ports, unlimited downloads, free webspace, free webmail and free migration all for £19.99 is truly good value.
My only disappointed was that they did not like being criticised and then again, who does?
Services- 9. I would have given them 10 but I read somewhere that it is not allowed.
Support- 9 well organised support and honest with any open tickets and issues. I would have given them 10 but again, against rules.
Speed- 7 because for me the line was not as stable as I would have liked and running a business requires a steady connection.
Value- 9 Truly value for money
Would I recommend? Yes, they are value for money and you can leave if you are unhappy as you are not tied to a contract.


Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Half Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Full Star Full Star Full Star Half Star Empty Star
Services
Full Star Full Star Full Star Half Star Empty Star
 CIX (Broadband Fixed Line)
Posted: 18th Jun, 2010    By: webafella
Full Star Full Star Full Star Empty Star Empty Star
Title: Okay
My connection was also stable and fast. I also think they use traffic shaping although they claim not to and this is only my opinion. Then my emails would take longer to respond to (my last one they didn’t even bother to respond). In the end, the premium price didn’t justify what I was getting since great service is what your paying for.
I am not happy with support to be honest and I find them to be quite expensive.
The line is good and they have a lot of services if you can afford them.
I would recommend them and I guess if you can afford them you may as well go with Xilo.
What I like about their connection is that it is stable and the line quite good to be honest.
Services- 9 They have a lot of services for those who can afford them and the control panel is amazing to look at.
Support- 4 I was not happy with this because I found out they do not use tickets but a general email address causing confusion and a lot of problems. I also did not find them to be well, open regarding issues.
Speed- 8 Great line and steady
Value - 2 I was paying £25 and with a Dynamic IP address and the support I was receiving, I felt I was paying to much but hey, this is just my opinion.
I would recommend them and it may be worth your time if you check out Xilo for improved support. Up to you.




Time With Provider:
Package Name:
Value
Full Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Full Star Full Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Full Star Full Star Half Star
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