ISP Reviews by whitbycolin

I have been with them from its Freeserve days and wonder why I have stayed. I have been promised up to 4.5 mb but have only ever been able to obtain up to 2 mb. I’ve tried e – mailing them but get asked the same stupid questions; - have you tried different filters, how many phone sockets do you have, is the router connected to the first socket etc. etc. etc. Its technical support is too expensive and no better than useless! You end up trying to keep a thread open but get different ethnic call centre people all the time who have to ask the same laborious questions, they don’t seem to keep records.
I finally resorted to writing to the customer service department for all the good that did. Many e – mails letters and so on and the speed is no better and to cap it all they have bumped up the price by £8 as if that is acceptable. I am now searching for another ISP as Orange cannot keep up with today’s demands, most definitely not mine!!