ISP Reviews by WizardSleeve

The short of it is we put in an order on the 23rd of May

The connection date provided was the Friday 13th of June which was 3 weeks from the order but it was an acceptable date for us.

We received no communication but the day rolled round and we found our connection date had been changed to the 25th.

25th, no one shows up however they sent the Kill order to the current ISP - so we lost internet

Spoke to people on the phone who I could barely understand and it was clear they didn't understand me.. told us we would get a call on the Monday

on the 28th we get a call and are told that the order has been cancelled.. which we never told them to do

we get the order set up again and are told 16th of July

16th roles round we are told 23rd of July

In the meantime sent a second router and a second different set top box...

23rd roles round and we are told 6th of August

We have emailed and complained but nothing was done.

The only thing we were told was we could access the BT Wifi network for free - which is no good to us as there isn't one local to us, and when we finally did find one the login details provided by BT didn't work.

Not only have I been unable to run my online business for over a month but we are receiving charges for mobile internet use, and we have been unable to access the internet for a month and they want us to wait a further 2 weeks!

If all you want is ADSL go with XILO (my previous provider before I moved in with my flatmate who had SKY, and equally poor company) or if you are looking for Fibre go with Zen.