Speeds are faster that advertised, support is spot on, and even though Openreach delayed activation due to an issue that wasn't Zen's fault, they automatically credited my account with a refund. The router is absolutely brilliant and they've always been amazing when I've needed to contact them.
Yes, they are slightly more expensive than the other ISPs out there - but with no mod-contract price rises, a spot on router, rock solid connection & superb support - you most certainly get what you pay for.
Time With Provider: 2 Months
Package Name: Full Fibre 900