I've used AAISP for about a month and a half, and I'm very impressed.

- As a user, I get a very comprehensive control panel, including some outstanding quality monitoring graphs which make fault analysis a lot easier. I can even run several line tests myself, before contacting support, and I can add my own notes to the graphs so that AAISP can see what's going on at my end.

- This control panel also shows me what AAISP are doing (and plan to do). I can see their planned tasks, and I can see what's happening.

- There has been a fault on our line for years (before we signed up for AAISP), and ADSL was completely unusable with previous ISPs. We have just got FTTC in the area, and even though the fault was technically with BT's phone line, AAISP were quite willing to pursue matters in case BT couldn't (or wouldn't) fix the phone line.

- When the line drops, they (optionally) send me a text message. For those running servers and suchlike, this could be very useful indeed. (Note that the connection hasn't dropped since BT fixed our phone line.)

- Their policy of openness and neutrality, and their sensible approach to internet behaviour is appealing. There are several details in other reviews and on AAISP's website so I won't repeat them here.

If you're considering AAISP, there are a couple of things to be aware of:

- The cost appears slightly higher than other ISPs, but it is money well spent. BT (and the like) may offer a lower price for an apparently similar service, but the facilities and support that AAISP provide are well worth the money. Users with very high bandwidth requirements may find the price rather high, but unless you regularly download several hundred GB per month it is unlikely to be a problem. (Their "Home::1" package has no concept of peak and off-peak hours.)

- I don't know how suited they would be for non-technical users. I like that they present a lot of information, but this might put some people off. Of course, there are _loads_ of other ISPs for people who don't want to see the technical stuff, and very few for those who do, so I wouldn't want AAISP to change this.

Overall, I wouldn't hesitate to recommend AAISP. After years of dealing with other ISPs, it is very refreshing to speak to a support department who don't just read a turn-it-off-and-on-again script. Real technical support is very accessible, too. (They even have an IRC channel.)