I went with A&A as I liked what I read about them on their site and others as well as the fact that they are local to me (under 5 mins drive). Installation went smoothly although the line speed (ADLS2+) was not good (0.5Mbs up/0.5Mbs down) upon install, but one call to A&A resulted in a very good joke ("you're lucky, you've got a synchronous line!") plus a visit from a BT engineer. Post engineer visit the line peaked at 8Mbs up but quickly returned to its previous synchronous level. No action was needed on my part as I very swiftly received a call, from the same tech I'd spoken to before and another BT engineer was sent out who stabilised the line at 6.5Mbs. Yes, these guys actually take ownership of problems! Cheers Steve! I've been with A&A over 18 months now with no problems until today: Due to a BT fault my line was down all morning and most of the afternoon. After several progress update calls I jokingly asked if they had any space in their office as I was supposed to be working from home. You could have knocked me down with a feather when I received a call back within minutes to let me know that I was welcome to use a meeting room and their WiFi. I challenge anyone to tell a story of better service from their ISP!