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mattbnz's Review for Andrews & Arnold (AAISP)
Andrews & Arnold (AAISP) (Broadband Fixed Line)
Posted: 21st Aug, 2012
By:
mattbnz
Title: Great connection, poor service and sales.
Fantastic connection (FTTC) once I finally got it.
Most of the delays were BTs fault, but A&A had terrible communication, customer service and explanation of the process, which resulted in an unexpected 2-week delay after already having waited 3+ weeks for a line install before FTTC could be connected. A&A knew there would be a second two week delay but failed to communicate that to me proactively.
Very disappointed with their sales process.
Time With Provider:
Package Name:
Most of the delays were BTs fault, but A&A had terrible communication, customer service and explanation of the process, which resulted in an unexpected 2-week delay after already having waited 3+ weeks for a line install before FTTC could be connected. A&A knew there would be a second two week delay but failed to communicate that to me proactively.
Very disappointed with their sales process.
Time With Provider:
Package Name:
Value
Speed
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