Bentley walker don't forget that name please rude unhelpful staff only interested in signing you up such slow speeds dial up would be faster I will settle for 2 bean cans and a piece of string pidgeon post 2nd .They just fob you off with excuses .We all need to report this company to the ombudsman I have contacted the Scottish broadband guys who gave me a grant for this rubbish does not matter what your computer is it will be the wrong one even my iPhone won't run some days just a pile of junk