Having used aquiss for many years and found them to give a good connection at my old address, I chose them to provide broadband for my new address. After signing up for the 2 month offer on their site I was told I could have over the phone, they continued to bill me with no sign of the "2 free months". I queried this and found (which is not listed on their site and I was not told on signup) is that they would not honour their 2 month offer because I had previously been a customer. And also now that the order had progressed I was stuck in a 12 month contract with nothing to show for it. Some may agree with them but the simple answer I could have had my house mate sign up and pay, which is ledgitimate. £68 is alot to be cheated out of in the current climate. Please beware of non-existing small print from aquiss now, maybe they have grown too fast or arent growing enough to resort to this?
ISPreview Sanctioned 'Right to Reply' (RtR) by Aquiss Follows (DO NOT REMOVE)
Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3
Aquiss have reviewed the case and acknowledge that human error has been found. Aquiss have honoured the 2 months free and added further goodwill. Customer has been emailed. The Aquiss web site has also been updated to confirm that offers also apply to current customers. Hopefully, the above review is ammended to reflect as we feel 1 stars is undeserved.
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