Been with Aquiss for 2 month and its been a rollercoster ride. Using their new LLU service.

1, Line is fast but occasionally drops, for a MMO player it is not ideal.

2, Customer service is bad when you don't have the internet to complain. They may have a number, but everytime I have tried I have never been able to get through, and don't expect to be place on hold on the telephone as they will just tell you 'lines are busy, call back later' and cut you off.

My line had problems and I was disconnected. Tried to call but could not get through.
I had to wait till the following day when I was at work to send them a E-mail. This was a BIG down point for me.

3, Customer service seems to be a 1 man band and his name is Marti. Good old Martin until he stops listening and starts going on about his 15 year experience, another BIG no no from customer service.

4,Payment system is terrible. No standing order payment system. You have to use PAYPAL to pay everymonth. Thats if you do not forget.

5, good point is that the contract is only 1 month.

But due to these reason, I have decided to leave them and look for another ISP. As their method of customer service is not for me.