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ajones65's Review for BT

 BT (Broadband Fixed Line)
Posted: 01st Jan, 2017    By: ajones65
Title: Poor Customer service
I took by broadband when I first moved into my house two years ago. Initial speed for fibre due to location where about 7GB , dont laugh but I am a fair distance from the cab.

Billing ok, suffered several speed issues as router would end up runnning at 1GB download and nothing else connected. Reboot would bring the speed back up but it was a daily issue. Several calls to BT usual, we will charge you £x if its your equipment, despite me having only one socket and their router connected directly to it and no other devices even a phone. So all their equipment, engineers visited and no faults found inside, kept saying its my fault. In the end after a huge email argument and pointing out some of the contractual obligations I left and went to TalkTalk, they got an engineer out and he immediately found the fault with the overhead wires to the post needing replaing. Shame BT could not fix it, even though they send the same Openreach engineers to listen to the customer. This was 12 months ago now but its still a fair review as had three suppliers over 18 months.

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