If you're happy dealing with offshore call centres and explaining your issue all over again and to a different person each time, an ISP which ignores all your letters and pays no attention to your complaints, this ISP is for you.

After consistently failing to meet their guaranteed and contracted speeds, I terminated the contract; spent endless hours on their LiveChat service, had written several times to complain (all letters ignored) and all I got were repeated calls from an Indian Call Centre asking if my complaint had been cleared or not.

BT are now trying to say I terminated early and want to charge for the remainder of the contract. My legal advice is that I terminated in accordance with legislation and BT's own terms and conditions if they could be bothered to read them. So, off to court...

Made a serious mistake moving to this shower.