I WAS CHARGED FOR 18 MONTHS WIHOUT USING THE SERVICE, I WAS OUT OF UK. I HAVE CALLED AND ANNOUNCED THEM I HAVE MOVED AND THEY SAID I NEED TO PAY UNTIL THE END OF MY CONTRACT. AFTER MY CONTRACT ENDED THEY CHARGED ME ANOTHER 2 MONTHS AND TERMINATION FEE AND THEY EXTENDED MY CONTRACT EVEN THO I TOLD THEM I MOVED.
I HAVE CALLED THEM , THEY AGREED TO WAVE MY TERMINATION FEE AND REFUND ME THE 2 MONTHS OVER MY CONTRACT. AFTER THE AGREEMENT THEY CONTINUED TO TAKE MONEY FROM MY ACCOUNT, THEY HAVENT WAVED ANY THING AND HAVENT REFUNDED ANYTHING. THEY SAID THAT THEY CANT TRACK MY PHONE CALLS WITH BT AND THEY CANT FIND ANY INFORMATION AND IF I WANT MY REFUND I NEED TO FIND MY OWN WAYS TO DEMONSTRATE THE CALLS TOOK PLACE!!!!

LIARS LIARS! I PAID 18 MONTHS WITHOUT USING THE SERVICE, AND NOW THEY TREAT ME LIKE SHIT FOR 31GBP.

SHAME BT! NEVER EVER USE THIS SERVICE IN MY LIFE, EVER. NOT TO RECOMMEND. AWFUL EXPERIENCE WITH BT.