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Boardmad's Review for BT

 BT (Broadband Fixed Line)
Posted: 18th Aug, 2015    By: Boardmad
Title: Dreadful Wholesale provider Service
Fibre BB install order commenced mid July 2015 with no indication of problems. Engineer visit timed to coincide with moving into a new property and on the morning of the appt the engineer ( a 3rd party contracted to Openreach) came to the property to apologise but let me know that there was no way the BB would be provided, he hadn't been informed of the issues at the cabinet and wouldn't be getting paid as his job was for the provision.

A week has passed with the BT broadband speed checker now having regressed to only showing ADSL at the exchange.

Omni-shambles from BT. No customer support or comms to explain the issue. have the line with them but looking at other providers now. As my old granny always said "Buy cheap, pay dear"

[Update 18/08 20:29]
On poking a bit further around the house, checking with Samknows and calling Virgin it turns out there's already cable provisioned to the property but has been dormant since the NTL absorption. Virgin Media had a very helpful and proactive rep on my door within 8hrs of my first clueless query about getting cable and I've just cancelled the Fibre provision. Well done Virgin...their service and throughput I will report back on later however their customer service and attentiveness was exemplary.

BT you are a decrepit, festering monolith.

Increase on the support score because the lady (Chelsea) who cancelled my Fibre could not have been more helpful and went above and beyond to listen to my explanation and resolve for me +1 for her


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