ISP Reviews by Boardmad

Moved in mid December into new property at tail end of new development in Cambridge. Sales team gave a range of providers and I used reviews to go for STL. Very happy I did...the Fibre termination device cabled to the Cat6 in house and TV was a doddle to hook up to their router which arrived 2 days after online ordering. No more than 5mins after plugging in, connecting router to Fibre and we were up and running. One dip in service had me call customer support which was quick to respond, knew everything about the install and could see the issue and resolved on the call. I've since had zero outage, stability and speeds are great (80-90% of advertised maximums for the package we have) Very pleased with the service and while it's markedly more expensive than advertised services from Virgin or BT I'll pay that premium for stability and rock solid speeds

Fibre BB install order commenced mid July 2015 with no indication of problems. Engineer visit timed to coincide with moving into a new property and on the morning of the appt the engineer ( a 3rd party contracted to Openreach) came to the property to apologise but let me know that there was no way the BB would be provided, he hadn't been informed of the issues at the cabinet and wouldn't be getting paid as his job was for the provision.

A week has passed with the BT broadband speed checker now having regressed to only showing ADSL at the exchange.

Omni-shambles from BT. No customer support or comms to explain the issue. have the line with them but looking at other providers now. As my old granny always said "Buy cheap, pay dear"

[Update 18/08 20:29]
On poking a bit further around the house, checking with Samknows and calling Virgin it turns out there's already cable provisioned to the property but has been dormant since the NTL absorption. Virgin Media had a very helpful and proactive rep on my door within 8hrs of my first clueless query about getting cable and I've just cancelled the Fibre provision. Well done Virgin...their service and throughput I will report back on later however their customer service and attentiveness was exemplary.

BT you are a decrepit, festering monolith.

Increase on the support score because the lady (Chelsea) who cancelled my Fibre could not have been more helpful and went above and beyond to listen to my explanation and resolve for me +1 for her