Left BT for Andrews & Arnold after a 6month battle over sudden loss of speed in January. Over a few days i lost 10-15Mb of throuhput.

BT refused to accept there was a fault. I was sending them my Samknows logs which they didnt accept.

Gave up and left them. New provider managed to get openreach out whom found a junction box full of water. Since then the line speed has recovered.

Now trying to get money back from BT for the reduced service but they are still saying there was no fault.

Have now cancelled all other services with them so ive just got basic landline rental and will be seeking to shift that too.

Support is terrible, i probably need a new socket after how many times ive unplugged the router, likewise i have repetitive strain injury from pressing the reset button on the modem.

You can ask 4 simple questions in an email to them and not a single one of them will answered.

BT are best described as Evasive, Slippery & untrustworthy.