Having been on adsl and adsl2 for nearly a decade, I decided to approach BT to move to Infinity so called super fast broadband. Indicating to them that I am doing this since adsl cant give me the speeds I need (im too far form th exchange).
The sales person assured me that I should be getting a minimum of 40mb out of it.
Nearly a year on and I am on under 10mb, yet paying for a 60mb Infinity package.
Months of being bounced back and forth between different teams and given a whole host of excuses, I have nothing to show apart form lost hours, copious phone calls and stress.
To add insult to injury BT stands behind the good for nothing Communication Ombudsman regulatory body, and say that they do not give any form of credit or refund unless you have complete lack of broadband.
So even if you have a 60mb package but are getting 1mb, they dont have to give you a penny or actually fix anything.
And there support staff, are especially useless and rude. I have been hung up on when they cant get there own way and promissed call backs numerous times yet recieved none.
When things are ok, its great but if you get any problems with BT you will find out just how appauling they are! My advice, there are enough broaband providers out there and most I suspect are better than BT. Dont be fooled into thinking BT is the main company and so provides the best service. In theory it should be true, but in reality it simply is not the case.