I can't begin to outline how bad this service has been - its made me sick to my guts

I am posting a short list of the pleasures that potentially await new BT customers

First I was bullied into a £40 deal a month deal because “it’s the only way to avoid a £150 connection fee" - My neighbour got a better service for £5 a month

my first bill then came with a £170 "connection fee" !

But that's just the sweetener

1) Having set me a date for a BT engineer to visit - and organised time off work- they cancelled .

2) Having rescheduled- they changed the date - different to the one agreed - which I couldn't make

3) Got a family member to take time off work for the engineer visit - they texted me out the blue to say they had activated the line remotely, something they had insisted was impossible.

4) 3 weeks into to the service period my phone and line went dead.

5) On ringing I could not get past security because there was another person's name and address assigned to my number - had to spend weekend in the office - 8 hours on the phone - while I got bounced around the world. staff hang up twice on me during this encounter because the problem was to difficult for them to understand.

6) 48 hours later an engineer turned up unannounced and by pure chance I was in, - I was given a new telephone number and had to inform all family and friends that my old number was no longer working

7) the router started rebooting every 20 mins the telephone hissed so bad it was unusable - at times it went dead.

8) I rang their fault line department and after half an hour on the phone was informed that that the fault testing software had crashed

9) 2 days later our telephone and Broadband went dead - and we’re told it’ll be fixed by the Monday -

10) they then texted us to say that it may take an unlimited amount to of time to remedy

11) A member of staff told us we were intentionally lied too.

10) I arranged for a colleague to work from home to make space in an office- and then spend the weekend setting up a new workstation .

11) another ruined weekend -

12) I got laughable compensation - my time is worth £25 an hour - I must have spend at least 20 hours of my life sorting this out - and about 4 hours of my partners time at the same rate - that amounts to £600 worth of our time.

13) the quality of the broadband was always bad and constantly dropping. The Indian tech support could barely speak English just to add to the joy.

14) I saved the worst for last - 6 months after leaving they have reinstated my line and started billing me again!! -

If you want to spend your life being tossed around by BT agents that could not care less that contradict each other hang up on you and bounce you between departments be my guest - personally I will NEVER use them again - use Home Telcom - the difference is astounding - UK tech support - and they call you the next day to check if alls OK