basically after some 10 years with orange I decided to change to BT as my cousin recommended them to us... big mistake. been with them for less than two months and I'm still getting daily dropouts, and I am having the same problem in my student place too, seriously BT you're rubbish. They cut corners everywhere, when they put the ADSL line into my area they only did it to the box and left the old copper wire to go into the houses and they are going to do the same with the fibre optic so the old copper is still going into the houses, and because I live a mile away from the exchange the speed i receive is rubbish, barely managing 3 megs per second, which is not fun esp when I want to watch on demand TV and my mum wants to play games. it is even worse in my student place. 14 of us have to share a 5 meg connection and it is so slow that I cannot skype my friends or family. BT stop cutting corners as sooner or later you will find your customer base slipping away slowly.