Daughter one has Virgin. Service down, 1 week to fix.
Daughter two has Sky. Service down, 2 weeks to fix.
Work has Zen. Service down 2 weeks to date, no idea when they will fix not that it matters now as we are changing to BT. See earlier post.
I have always used BT, apart from a brief period with Demon back in the mid nineties. Service down 3 times in 15 years, time to fix, immediate response and have never left without fixing. Need I say more.
Lesson, you get what you pay for. BT are not the cheapest I know that but when I need service I get it and do not get shifted from pillar to post as they atempt to avoid the problem and blame someone else.
Oh yes, forgot to mention it. I work in I.T networks so do have some understanding of how the systems work, or not, as the case may be.