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Alex_UK's Review for BT

 BT (Broadband Fixed Line)
Posted: 06th Mar, 2018    By: Alex_UK
Title: Awful customer service and internet
I used to have FTTP on my previous property, then moved into an area with FTTC, to avoid the cancellation penalties I got a new contract for FTTC at the new location which has been a nightmare for the last 8 months since I moved in.

The line keeps dropping sync, but BT insists everything is fine. We got new router sent over, Openreach visited the premises and many phone calls having to nearly shout at people to understand the problem is still present.

Anyway, we are in a contract, we can;t move away and BT doesn't let us go to another provider even though they provide a crap service.

BT customer service in india is horrible, you can barely make up what they say and they don't give a damn. Their way of retaining customer is via a contract and pretending your line works when it actually doesn't

Avoid at any cost!


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