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GLENBOUK's Review for Chess Telecom

 Chess Telecom (Broadband Fixed Line)
Posted: 19th Jul, 2013    By: GLENBOUK
Full Star Half Star Empty Star Empty Star Empty Star
Title: Chess Telecom: Keep Clear! Poor connections, very poor customer services
I joined regional broadband services here in Sheffield (Littlebigone) last February 2013. Since without notice ChessTelecom have taken them over. Right from February to the present I have had failure aftert failure of the service, resulting on consecutive days with no broadband and no phone services. The company have refused to even make a token award for compensation, let alone refund my mobile use.
I am in a vulnerable household with a disabled member of family and unfortunately I had a recent medical emergency and called "999". The service did not work, apparently because they have to program "999" and everything else in to their systems / server. Maybe other customers are affected - I have warned them of the possible consequences.
Customer Services are useless and the managing Director's office only offer insults.
I hate the company. I cannot leave because they say I will be in default of our contract, even though it is they who are not providing a dependable service. They have warned me that I will be charged fees for early exit, even though I have paid upfront over £400 for the service.
Clearly they are not bothered about their integrity and not bothered that they have placed someone vulnerable at risk because of their incompetence. I understand from forum sites that there are other issues with this company. Keep clear of them.

Time With Provider:
Package Name:
Value
Full Star Full Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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