When I had a house at uni I choose them as they were in the Top10 and supplied unmetered LLU, no hidden stuff like traffic management/protocol shaping/AUP/FUP etc.

1km from the exchange, got 14Mbps / 0.8Mbps 24/7 with ~30ms ping. BT engineer said I had an aluminium line :(

Interestingly it seems ISPs that market 16Mbps, do it because they only dedicate enough bandwidth for 16Mbps, control panel said up to 5.5TB, which equates to using a 16Mbps connection all month. So if you got the full 24Mbps you go over the top, whether they or any others in their position would act remains to be seen.

Never needed support but I know from calling them regarding sales/cancellation they were quick to answer.

When it came to the end of my year at the house, cancelling was no problem.

Definitely recommend this ISP and if I am in their LLU coverage area again I will definately consider them.

The cost was £25 which is slightly higher than their competition however the service/support justifies this.