Been with them for over 1.5 years now. Phones answered within 5 minutes.
I've noticed you have to call within office hours (10-5 week days) to get through to Titan (not Enta) staff to get proper support/sales. This was brought up in another review, moving to the new wholesaler (C&W) was not a scam, the cost is necessary for all LLU connections.
Still on the old Business 90GB Enta contract for the cost/usage benefit, the whole IPSC problem seems to have been settled now.
For a 4km long line I get a stable 3.5Mb which is what I got before the whole IPSC problem.
Before IPSC, I got 3.5Mb when rebooting ~11am, now anytime I get 4000+Kbps sync rate which is very helpful due to the poor BT equipment at the exchange.
UPDATE:
As of Titan leaving Entanet and going with O-Bit, pings are terrible (hundreds) and Titan aren't answering their phones (August 2009 onwards), non-HTTP traffic is also throttled, eventually they moved to a pipe shared with Vispa, this also had throttling of non-HTTP traffic, contacted by Titans owner a few times, lied through his teeth, never fixed the problems, site still hasn't been revamped as he said it would be (last year).
Review has been updated to reflect latest service.
I left recently.
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