I have the 1Mbps service. Early this year, speed became eratic and then very poor (lowest 30 kbps!). My complaint got, as always, an instant intelligent reply, i.e. a problem with a BT central pipe, which was being worked on. I did some tests for icuk to pass on to BT. 3 days later I was told that BT had done a massive upgrade. Since then, I\'ve done 20 spot checks. 17 were above 900 kbps, the others 841, 885, 896 kbps. I\'m now delighted with the service and all thoughts of changing supplier are abandonned!