I was previously with 4TheNet, from December 2007 onwards, until they were acquired by Cloudscape in mid-2014.
Up until then my primary contact when encountering phone line faults had been Kevin Peel; a South African expat living in the UK for the last few decades. He was in fact one of the owners of 4TheNet so it was nice having such direct contact with the company, and someone who also clearly had technical knowledge, and was able to tap into the system while talking to me to run line diagnostics, change SNR margins at the exchange, etc.
I'm pleased that Kevin remains part of the merged company under Cloudscape, and remains in The Old Bakery at Rottingdean, near Brighton, 4TheNet's former offices.
Under Cloudscape I have also been liaising with Robert Harrison with a recent transition to FTTC-based VDSL broadband, and a change to our flat-rate phone tarriff, as part of a combined services bundle with the company.
Out-of-hours support can be had by text, and don't be surprised if Kevin calls you himself during evenings and even weekends, to follow up on BT Openreach engineer visits, etc.
It's been nice to be always dealing with the same people. and not having to dig out customer numbers and wait while an operator digns out your details and reads the notes.
It's been a very friendly, personalised service, which can only be afforded by a smaller operation like this. No Indian call centres!
OK, maybe not as cheap as the competition, but the support would appear to be very straightforward and satisfactory compared to significantly larger rivals.
Highly recommend them.